Our Process

Once we have a fully dimensioned floor plan (or scaled plan), we’ll call to discuss your ideas and wishes for your new kitchen, then provide an estimated cost tailored to your needs.

If the estimate meets expectations, we’ll gather your information, ideas and desires—plus a few of our suggestions—to create a detailed Design Brief.

After reviewing the Design Brief, you may pay a non-refundable £750 deposit (incl. VAT, credited against your cabinet cost). We’ll produce a fully itemised quote with 3D imagery.

If you’re happy with your design you may place your order, we require a deposit of 50%, this books in your delivery date. If you need some changes before booking your delivery slot we can do one more revision at this stage.

Now your kitchen is booked in, we will send you 3 forms requesting confirmation of the room dimensions and your choices of finishes and appliances etc. Once all the information we need has been confirmed we can make any final design changes prior to sending your order to manufacture, if there are any cost changes we will discuss those with you.

Our lead time is 10 weeks. Once the order is sent to manufacture, no further changes can be made.

We will be in contact before your delivery to check everything else is on track for your kitchen installation. The room is ready for fitted furniture when the walls are fully painted, doors and windows are in, flooring is laid wall to wall and it is warm, dry and dust free.

Your balance invoice is sent three weeks before delivery. Cleared funds are due one week prior. All previous payments and any cost changes are reflected on the final invoice.

On the day of delivery our recommended fitters Heasman & Co will be onsite to unload your cabinetry and begin installation. They provide a dry fit service backed by a lifetime guarantee. If you opt to use your own fitters please ensure they specialise in bespoke cabinetry. They will need to unload the delivery vehicle as our deliveries are driver only.

Once all base cabinets are fitted, they can be templated for your worktops—usually around a week into installation. All appliances relevant to the worktops should be available for the templater.

Worktops typically take a couple of weeks to fabricate. After installation, remaining appliances and any outstanding cabinetry can be installed. Your plumber and electrician can then complete their work.

Sit back, relax and enjoy your new kitchen!